Our Commitment To Privacy
The Information We Collect
How We Use Information
We use the information you provide about yourself for things such placing an order, signing up for email updates. We do not share this information with outside parties except to the extent necessary to complete that order. We may use your e-mail address to communicate information you might find of interest.
We use return e-mail addresses to answer the e-mail we receive. We may also use these e-mail addresses to provide order status and order tracking information, and to respond to queries.
You may be able to register with our website if you would like to receive updates on news, events, or new products or services.
We may use non-identifying and aggregate information to better design our website and share with our advertising agencies. For example, we may tell an advertising agency that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to personally identify those individuals.
We will never sell your personal information to any other company.
In the event of a criminal investigation or a suspected illegal activity, we may be required by law enforcement agencies to share certain personal information.
Finally, we never use or share personally identifiable information provided to us online in ways unrelated to the ones described above.
TWI is not responsible for any comments and feedback provided by 3rd parties during the audit process nor for any consequences of that feedback.
If you are unhappy with any product you have purchased from us we will gladly give you a full refund within 30 days of date of purchase.
97% of orders are despatched within 24 hours of submission and normally delivered within a week. Please allow up to 14 days for delivery to WA country, Tasmania and the Northern Territory.
Place of Jurisdiction